Receptionist

Department: Front of House

Employment Type: Full Time

Location: Reading

Compensation: £30,600 / year

Description

Receptionist – Reading

£30,600 PA

We have an exciting opportunity for a corporate receptionist to take full ownership of the front of house services at an office building in central Reading, working Monday to Friday, 8am – 5pm.

You will genuinely enjoy hosting and excel at building positive relationships to enhance the front of house experience. With your creative flair, you will plan and organise pop ups and events to help create a welcoming, community focused atmosphere for everyone in the building.

You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.

Hours & Salary

Monday – Friday 8:00am – 5:00pm

£30,600 per annum

Key Responsibilities

Reception Management

Set up and maintain a welcoming, professional reception area that reflects the expectations of both clients and tenants
Greet and manage all visitors, becoming the friendly and familiar face of the building
Represent the developer or landlord in a knowledgeable and professional manner
Oversee all deliveries, including couriers and post
Provide general administrative support as required
Submit weekly reports on site activity, where necessary

General Building Management

Build and maintain effective relationships with clients, agents, and contractors
Ensure the reception area is consistently presented to the highest standard
Liaise with the off site building manager to ensure contractor works are carried out efficiently
Identify and report issues promptly, following through to resolution
Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
Take a proactive, solution-focused approach to day-to-day challenges

Tenant Experience & Community Engagement

Produce a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
Create and circulate an engaging monthly tenant newsletter
Research and implement added-value services (with client approval) such as car valeting, dry cleaning, fitness memberships, professional networking, and sustainability initiatives
Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
Organise and support promotional activities, such as pop-up markets and seasonal events (e.g. summer and Christmas functions), supporting local businesses wherever possible

Skills, Knowledge and Expertise

Experience in a front-of-house, hospitality, or corporate reception role
Excellent communication and interpersonal skills
Confident using PCs, with the ability to learn new software quickly
Familiarity with social media platforms
Event planning and coordination skills
Desirable: Experience using Canva or other graphic design tools
Advantageous: Understanding of building operations and facilities management

Benefits

Contributory pension scheme / life assurance
24 / 7 access to a virtual GP for you and your family
Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
Financial and legal information support
Discounts and deals across multiple businesses
Referral programme
LAH training academy

Applied

Meet the regional team